Reference

How we protect your account and rights

Your account, payments and personal data matter to us. We keep our legal framework transparent and accountable — from how we handle your DANA, OVO, GoPay and QRIS…

Data protection practicesPayment & withdrawal safeguardsAccount access & security
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maxbet268 How we protect your account and rights
REACH OUT WHEN YOU NEED

How to contact us about legal matters

Team online

Live Support

Our support team in Jakarta is available via live chat within the lobby seven days a week. We respond to questions about account access, data requests and policy matters during standard operating hours.

Email Support

Send formal requests, data subject access requests, or policy concerns to our compliance team. Email responses are typically processed within five business days.

In-Account Messaging

Log into your account and message us through the support section. This creates a timestamped record of your request and our response, useful for legal documentation.

SECURITY & DATA HANDLING

What we do to earn and keep your trust

Encrypted Data Storage

Your personal information, payment details and account history are encrypted and stored on secure servers.

Payment Processing Verification

Every DANA, OVO, GoPay and QRIS transaction is logged and verified.

Cookie & Tracking Transparency

We use cookies to remember your login, track your session and prevent fraud.

Data Retention & Deletion

We retain your account data for the duration of your membership plus five years for regulatory compliance.

Account Access & Password Security

Your password is hashed and never stored in plain text. Two-factor authentication is available; we recommend enabling it to prevent…

Policy Change Notification

When we update our terms or privacy policy, we notify you via email and in-account message.

Answers to what you're asking

We collect your name, email, phone number, date of birth and government ID for account creation, identity verification and compliance with local law. We also log your login history, deposit and withdrawal records, and game activity for fraud prevention and regulatory reporting.

Yes. Open a support ticket or email our compliance team requesting a data subject access request. We will compile and send you a copy of your account data, transaction history and personal information within five business days at no cost.

We retain core account and transaction data for five years to meet regulatory and tax requirements. Non-essential personal information — such as communication history — may be deleted sooner upon your written request after account closure.

Only our payment-processing team and our DANA, OVO, GoPay and QRIS payment partners see your transaction details. We do not share or sell payment data to marketing partners or unrelated third parties.

Contact live support or email compliance with your transaction ID, date and amount. We investigate all disputes within three business days. If the transaction was unauthorised, we work with your payment provider to reverse it or recover funds.

No, not without your consent. We may share your data with payment processors, fraud-detection services and regulators where required by law. Any other sharing requires your explicit written permission.

Email our compliance team directly or open a formal support ticket. Include detailed information about the concern, dates and any transaction references. We acknowledge all reports within two business days and investigate fully.

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